Stephens & George

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Quality at S&G

Continued investment in the very latest pressroom technology and a no compromise approach when it comes to the quality of all the materials we use, ensures that we constantly provide our customers with the very highest standard of print. When choosing the best presses and papers, our clients are opting for quality and not second best.

 

To complement this, we are continually reviewing our ISO Procedures to ensure standards are maintained and surpassed and as a good example of this, we recently introduced a new system of checks to specifically monitor the quality of every job we print.

 

This daily activity is performed by a team of qualified individuals, tasked with scanning through every magazine, catalogue and brochure, page by page, and scoring them accordingly. The areas that are graded are the quality of printing, finishing, folding and overall cleanliness of work produced. These scores are then passed on to the Production Management Team to discuss and evaluate to ensure that all the work that leaves S&G is of the highest quality.

 

This is all in addition to the checks already undertaken by the production staff, but with the peace and quiet of their surroundings, this tends to be a more critical exercise, more critical than our customers would realise. Crucially we believe that this is now playing a vital role and helping to drive our standards up even further.

 

Graham Elias is our Quality & Environmental Manager at S&G. “As you are aware, we always focus on the quality of our work. I have been very impressed with the level of checking that is being undertaken and can report that I have definitely noticed a steady increase in the number of compliments we are continually receiving.” We believe that the introduction of this initiative will continue to benefit both us and our clients greatly. It keeps production staff on their toes and helps to identify training needs, but more than this, it also ensures that there is constant dialogue between production staff and the management, all with a common focus of producing work of the highest quality on every job, every time. We hope all our customers will benefit and come to see why we are so proud and pleased to do all we can for them.”